Reservation of tourist accommodation or pitches by individuals

Contact details of the Provider :

  • Camping le soleil des bastides, SARL, R.C.S ALBI 843 706 334
  • 279, route de Cordes, 81140 Cahuzac sur Vère
  • Tel: 05 63 33 91 94,,


ORDER orRESERVATION orLOCATION : Purchase of Services.

SERVICES:seasonal rental of accommodation or bare pitches for tourism.

ACCOMMODATION : Tent, caravan, mobile leisure home and light leisure home.


These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or bare pitches on the Le soleil des bastides campsite, operated by ROMAGNY HEISSAT ANNES-SOPHIE SARL, ("the Provider"), to non-professional customers ("the Customers" or "the Customer"), on its website telephone, postal mail or electronic mail (e-mails), or in a place where the Provider markets the Services. They do not apply to rentals of sites intended for mobile leisure homes (mobile homes) which are subject to a "leisure" contract.

The main characteristics of the Services are presented on the website written form - paper or electronic - in case of reservation by a means other than a remote order.

The Customer is obliged to read them before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.

These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Service Provider, in particular those applicable to other marketing channels for the Services.

These General Terms and Conditions of Sale are accessible at any time on the Website and shall prevail, where applicable, over any other version or any other contractual document. The version applicable to the Customer is the one in force on the Website or communicated by the Service Provider at the date the Customer places the Order.

In the absence of proof to the contrary, the data recorded in the Service Provider's computer system constitutes proof of all transactions concluded with the Customer.

Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, the Client has the right to access, rectify and oppose all personal data at any time if the processing is not essential to the execution of the order and the stay as well as their consequences, by writing, by post and providing proof of identity, to :

Camping le soleil des bastides
279, route de Cordes
81140 Cahuzac sur vère

The Customer declares that he/she has read these General Terms and Conditions of Sale and has accepted them either by ticking the box provided for this purpose prior to the implementation of the online Order procedure, as well as the general terms and conditions of use of the internetsite,in the case of off-line reservations, by any other appropriate means.


The Client selects on the website or on any document sent by the Provider the services he/she wishes to order, according to the following modalities: choice of date, type of stay and desired options, registration of the participants to the stay, choice of the method of payment of the deposit (or of the totality of the stay if the reservation of the stay is made less than 30 days before the arrival).

It is the Client's responsibility to check the accuracy of the Order and to notify the Supplier immediately of any errors. The Order shall only be deemed to be definitive once the Service Provider has sent the Client confirmation of acceptance of the Order by e-mail or post, or by signing the contract in the event of a booking directly at the premises where the Service Provider markets the Services.

Any Order placed on the website constitute a contract between the Customer and the Service Provider.

All Orders are personal and may not be transferred under any circumstances.


The Services offered by the Provider are provided at the prices in force on the website, or on any information medium of the Provider, at the time of placing the order by the Customer. The prices are expressed in Euros, without and including VAT.

The rates take into account any discounts that may be granted by the Provider on the website any information or communication medium.

These prices are firm and non-revisable during their period of validity, as indicated on the website , in the email or in the written proposal sent to the Customer. After this period of validity, the offer is null and void and the Provider is no longer bound by the prices.

They do not include handling and administration fees, which shall be invoiced in addition to those indicated on the website the information (mail, e-mail, etc.) sent to the Client prior to placing the Order.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

An invoice is drawn up by the Seller and given to the Customer at the latest at the time of payment of the balance of the price.


The tourist tax, collected on behalf of the commune/commune, is not included in the rates. Its amount is determined per person and per day and varies according to the destination. It must be paid when paying for the Service and is shown separately on the invoice.



The sums paid in advance are advance payments. They constitute an advance payment on the total price due by the Client.

A deposit of 25% of the total price of the provision of the Services ordered is required when the Client places the order. It must be paid on receipt of the final rental contract and attached to the copy to be returned. It will be deducted from the total amount of the order.

The Provider shall not be entitled to any refund if the Client cancels less than 60 days before the planned date of arrival (except in the cases provided for in Article 6.4 of these General Conditions).

The balance of the stay must be paid in full:
- 30 days before the date of arrival (under penalty of cancellation of this rental)
- at the latest the day before departure for camping sites.


Payments made by the Client shall not be considered final until the Service Provider has actually received the amounts due.

Late payment shall result in the immediate payment of all sums due by the Client, without prejudice to any other action that the Service Provider may take against the Client in this respect


In addition, the Service Provider reserves the right, in the event of non-compliance with the above payment conditions, to suspend or cancel the provision of the Services ordered by the Client and/or to suspend the performance of its obligations after formal notice has remained without effect.



The accommodation or pitch may be occupied from 4 p.m. on the day of arrival and must be vacated by 10 a.m. on the day of departure.

The balance of the stay must be paid in full

  • 30 days before the date of arrival (under penalty of cancellation of this rental)
  • at the latest the day before departure for camping pitches.

The accommodation and pitches are designed for a specific number of occupants and cannot be occupied by a greater number of people.

The accommodation and pitches must be returned in the same state of cleanliness as on delivery. If this is not the case, the tenant will have to pay a fixed sum of 40, 60 or 95 € depending on the accommodation for cleaning. Any damage to the accommodation or its accessories will be repaired immediately at the tenant's expense. The inventory at the end of the rental period must be exactly the same as at the beginning.


For accommodation rentals, a security deposit of 200 € is required from the Client on the day the keys are handed over and is returned to him on the day the rental ends, less any costs incurred for repairs.

A cleaning deposit of 40, 60 or 95 euros will also be required depending on the type of accommodation.

This guarantee does not constitute a limit of liability.


No discount will be granted in the case of late arrival, early departure or change in the number of persons (either for the whole or part of the planned stay).


In the event of a change of dates or number of persons, the Provider will endeavour to accept requests for a change of date as far as possible within the limits of availability, without prejudice to any additional costs; in all cases, this is merely an obligation of means, as the Provider cannot guarantee the availability of a pitch or accommodation, or of another date; an additional charge may be requested in such cases

Any request to reduce the duration of the stay will be considered by the Provider as a partial cancellation, the consequences of which are governed by Article 6.3.


Premature departure shall not give rise to any reimbursement by the Provider.


In case of cancellation of the Reservation by the Customer after its acceptance by the Provider less than 60 days before the date of the reserved rental, for any reason except force majeure, the deposit paid at the time of the Reservation, as defined in Article 4- PAYMENT CONDITIONS ofthese General Terms and Conditions of Sale, will be automatically acquired by the Provider, as compensation, and will not give rise to any refund.

In all cases of cancellation, the processing and management fees (Article 3) will be retained by the Provider


6.4.1In the event of the total or partial closure of the establishment during the dates of the booked stay (which is assimilated to a measure of total or partial prohibition of reception of the public, insofar as the Client is directly concerned by the application of this measure) decided by the public authorities, and which is not attributable to the Provider, the sums paid in advance by the Client for the booking of the stay will be reimbursed within 30 days.

However, the Service Provider shall not be liable for any additional compensation beyond this reimbursement of the sums already paid for the booking of the stay.

6.4.2Notwithstanding the provisions of Article 6.3 CANCELLATION, in the event that the Customer is forced to cancel the entire stay due to governmental measures that do not allow participants to travel (general or local confinement, travel ban, border closure), while the campground is able to perform its obligation to accommodate Customers, the Provider will refund the sums paid in advance.
In all cases, the Customer must prove the event that makes him/her eligible for this right of cancellation.

6.4.3If the customer has taken out specific insurance covering the risks listed in Article 6.4.1 or Article 6.4.2, the insurance indemnities received by the customer shall be deducted from the amount of the refund.



The Client accommodated on a pitch or in an accommodation must be insured for civil liability. A certificate of insurance may be requested from the Client before the start of the service.


Pets are accepted, under the responsibility of their owners. They are accepted for a fee, which is available from the Provider and payable on the spot or in advance when booking online.


Internal regulations are displayed at the entrance to the establishment and at reception. The Client is required to read and respect these rules. They are available on request.


The Service Provider warrants to the Client, in accordance with the legal provisions and without additional payment, against any lack of conformity or latent defect arising from a design or manufacturing defect in the Services ordered.

In order to assert its rights, the Client must inform the Provider, in writing and as soon as possible, of the existence of defects or lack of conformity as of the provision of the Services. Any complaint must be sent to the campsite's postal address or by e-mail to the campsite's e-mail address. No complaint can be taken into account for an incident that has not been reported to the campsite manager during the stay.

The Provider shall refund or rectify or cause to be rectified (to the extent possible) services found to be defective as soon as possible and at the latest within the shortest possible time.

The Service Provider's warranty is limited to the reimbursement of the Services actually paid by the Client. The Service Provider shall not be held liable or in default for any delay or failure to perform due to the occurrence of a force majeure event as usually recognised by French case law.

The Services provided through the website of the Provider are in accordance with the regulations in force in France.


Activities related to the organisation and sale of stays or excursions on a specific date or during a specific period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of Article L221-28 of the Consumer Code.


The Service Provider, the writer of the present document, implements the processing of personal data on the following legal basis

  • Or the legitimate interest pursued by the Service Provider when it pursues the following purposes:

- prospecting

- managing the relationship with its customers and prospects,

- the organisation of, registration for and invitation to the Provider's events,

- processing, executing, prospecting, producing, managing and following up on customer requests and files,

- drafting deeds on behalf of its clients.

  • Or to comply with legal and regulatory obligations when it implements processing for the purpose of :

- the prevention of money laundering and terrorist financing and the fight against corruption,

- billing,

- accounting.

The Service Provider only keeps the data for the time necessary for the operations for which they were collected and in compliance with the regulations in force.

In this respect, customer data is kept for the duration of the contractual relationship plus 3 years for the purposes of promotion and canvassing, without prejudice to retention obligations or limitation periods.

With regard to the prevention of money laundering and the financing of terrorism, the data is kept for 5 years after the end of the relationship with the Service Provider. In terms of accounting, it is kept for 10 years from the end of the accounting period.

Prospective customers' data is kept for a period of 3 years if no participation or registration to the Provider's events has taken place.

The data processed is intended for the authorised persons of the Service Provider.

Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, individuals have the right to access, rectify, question, limit, portability and delete data concerning them.

The persons concerned by the processing carried out also have the right to object at any time, for reasons relating to their particular situation, to the processing of personal data whose legal basis is the legitimate interest of the Service Provider, as well as the right to object to commercial prospecting.

They also have the right to define general and specific directives defining the way in which they intend the above-mentioned rights to be exercised after their death

  • by e-mail to the following address:
  • or by post to the following address Romagny Heissat Anne-Sophie SARL, 279, route de Cordes, 81140 Cahuzac sur Vère
  • Data subjects have the right to lodge a complaint with the CNIL.


The content of the website the property of the Provider and its partners and is protected by French and international laws relating to intellectual property.

Any reproduction, distribution or use of this content, in whole or in part, is strictly prohibited and may constitute an infringement of copyright.

In addition, the Service Provider retains all intellectual property rights to any photographs, presentations, studies, drawings, models, prototypes, etc., made (even at the Client's request) for the purpose of providing the Services to the Client. The Client shall not reproduce or exploit such studies, drawings, models, prototypes, etc. without the express prior written consent of the Service Provider, which may be subject to a financial consideration.

The same applies to names, logos or, more generally, any graphic representation or text belonging to the Service Provider or used and distributed by it.


These General Terms and Conditions of Sale and the operations arising from them are governed by and subject to French law.

The present General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.


All disputes to which the purchase and sale operations concluded in application of these general terms and conditions of sale could give rise, concerning both their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not be resolved between the Service Provider and the Client, shall be submitted to the competent courts under the conditions of common law.

The Customer is informed that he/she may in any case have recourse, in the event of a dispute, to a conventional mediation procedure or to any other alternative dispute resolution method.

In particular, he can have free recourse to the following Consumer Ombudsman:

CM2C, Consumer Mediation Centre of Justice Conciliators

14 rue Saint Jean

75017 PARIS

Tel: 06 09 20 48 86



The Client acknowledges that, prior to placing his/her Order, he/she has been provided, in a legible and comprehensible manner, with these General Terms and Conditions of Sale and with all the information and details referred to in articles L 111-1 to L111-7 of the French Consumer Code, in addition to the information required in application of the Order of 22 October 2008 relating to the prior information of the consumer on the characteristics of rental accommodation in open-air hotels and in particular

  • the essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
  • the price of the Services and related costs;
  • information on the identity of the Provider, its postal, telephone and electronic contact details, and its activities, if not apparent from the context;
  • information on legal and contractual guarantees and their implementation; the functionalities of the digital content and, if applicable, its interoperability;
  • the possibility of resorting to conventional mediation in the event of a dispute;
  • information on termination and other important contractual conditions.

The fact that an individual (or a legal entity) orders on the website implies full acceptance of these Terms and Conditions of Sale, which is expressly recognized by the Customer, who waives, in particular, to rely on any contradictory document, which would be unenforceable against the Provider.