GENERAL TERMS AND CONDITIONS CAMPING SOLEIL DES BASTIDES
Booking of accommodation or “tourism” pitch by individuals
Service Provider’s contact details:
- Camping Le Soleil des Bastides, SARL, R.C.S ALBI 843 706 334
- 279, Route de Cordes, 81140 Cahuzac-sur-Vère
- Tel: +33 (0)5 63 33 91 94, info@camping-le-soleil-des-bastides.fr, https://camping-le-soleil-des-bastides.fr/
DEFINITIONS:
ORDER or BOOKING or RENTAL: Purchase of Services.
SERVICES: Seasonal rental of accommodation or bare “tourism” pitch.
ACCOMMODATION: Tent, caravan, mobile leisure home, or lightweight leisure dwelling.
ARTICLE 1 – SCOPE OF APPLICATION
These General Terms and Conditions apply without limitation or qualification to all rentals of accommodation or bare pitches at the Camping Le Soleil des Bastides site, operated by ROMAGNY HEISSAT ANNES-SOPHIE SARL (“the Service Provider”), for non-professional customers (“the Customers” or “the Customer”), whether booked through the website https://camping-le-soleil-des-bastides.fr/, by phone, post, or email, or at any location where the Services are marketed. They do not apply to rentals intended for mobile leisure homes (mobile homes), which are governed by a separate “leisure” contract.
The main features of the Services are presented on the website or in written form – paper or digital – for bookings made through other means than remote ordering.
It is the Customer’s responsibility to read these terms before placing an order. The choice and purchase of a Service are made solely at the Customer’s discretion.
These General Terms and Conditions exclude all other conditions of the Service Provider, particularly those applicable through other sales channels.
They are available at all times on the website and shall prevail over any other version or contractual document. The applicable version is the one in force at the time of the Customer’s order.
Unless proven otherwise, the data recorded in the Service Provider’s IT system shall constitute evidence of all transactions with the Customer.
In accordance with data protection laws and the European GDPR, the Customer has the right at any time to access, rectify or oppose processing of personal data not essential for the execution of the order or stay. Requests must be made in writing and include proof of identity to:
Camping Le Soleil des Bastides
279, Route de Cordes
81140 Cahuzac-sur-Vère
The Customer declares having read and accepted these General Terms and Conditions either by ticking the appropriate box before placing an online order, or, for offline bookings, by any other appropriate means.
ARTICLE 2 – BOOKINGS
The Client selects on the website, or specifies on any document provided by the Service Provider, the services they wish to order, following the process described: choosing the date, type of stay, desired options, registering participants, and selecting a method of payment for the deposit (or full payment if the booking is made less than 30 days before arrival).
It is the Client’s responsibility to check the accuracy of the Order and to immediately notify the Service Provider of any errors. The Order will only be considered final after the Service Provider has sent the Client a confirmation of acceptance, either by email, post, or by signing a contract in the case of an on-site booking.
Any Order placed via the website https://camping-le-soleil-des-bastides.fr/ constitutes a distance contract between the Client and the Service Provider.
All Orders are nominative and cannot be transferred under any circumstances.
ARTICLE 3 – PRICES
The services offered by the Service Provider are provided at the rates in effect on the website https://camping-le-soleil-des-bastides.fr/, or on any other information material from the Service Provider, at the time the Order is placed by the Client. Prices are expressed in Euros, both excluding and including VAT.
The prices take into account any discounts granted by the Service Provider on the website or through other means of communication.
These prices are fixed and non-revisable during their validity period, as stated on the website, in the email or in the written offer sent to the Client. Beyond this validity period, the offer is no longer binding and the Service Provider is no longer obligated to maintain the listed prices.
They do not include processing and management fees, which are charged in addition, as specified on the website or in prior information (letter, email, etc.) provided to the Client, and calculated before the Order is placed.
The amount requested from the Client corresponds to the total purchase amount, including these fees.
An invoice is issued by the Seller and provided to the Client no later than upon payment of the remaining balance.
3.1. TOURIST TAX
The tourist tax, collected on behalf of the municipality or community of municipalities, is not included in the prices. It is calculated per person per day and varies depending on the destination. It must be paid at the time of payment for the Service and appears as a separate item on the invoice.
ARTICLE 4 – PAYMENT TERMS
4.1. DEPOSIT
Advance payments are considered deposits. They are credited toward the total price owed by the Client.
A deposit equal to 25% of the total price of the ordered Services is required at the time of booking. It must be paid upon receipt of the final rental agreement and enclosed with the copy to be returned. This amount will be deducted from the total order price.
No refund will be issued by the Provider in the event of a cancellation by the Client less than 60 days before the scheduled arrival date (except in cases specified in Article 6.4 of these general terms).
The remaining balance of the stay must be paid in full:
– 30 days before the arrival date (otherwise, the booking may be cancelled)
– no later than the day before departure for campsite pitches.
4.2. PAYMENTS
Payments made by the Client are considered final only after the Provider has received the amounts due.
Any delay in payment will result in the immediate due date of all amounts owed by the Client, without prejudice to any other legal action the Provider may take against the Client.
Installment payment: The Client may pay for their order via several methods, including 4-installment credit card payment through our partner FLOA.
Our financial partner FLOA Bank offers private individuals (adults residing in France and holding a valid Visa or Mastercard) the option to pay in 4 installments by credit card. FLOA Bank, RCS Bordeaux 434 130 423, headquartered at Immeuble G7 – 71 Rue Lucien Faure, Bordeaux (33300), is regulated by the ACPR (4 Place de Budapest, CS 92459, 75436 PARIS CEDEX 09) and registered with ORIAS under number 07 028 160 (www.orias.fr).
FLOA Bank reserves the right to accept or refuse your financing request; you have a statutory withdrawal period of 14 days. Click here to learn more.
Please note that if you opt for this payment method, your personal data will be transferred to FLOA Bank for the purpose of assessing your financing application, managing your credit contract, and, if applicable, recovery proceedings. Click here for more information.
Credit involves a financial commitment and must be repaid. Ensure your repayment capacity before committing.
4.3. NON-COMPLIANCE WITH PAYMENT TERMS
In the event of non-compliance with the above payment terms, the Provider reserves the right to suspend or cancel the provision of the ordered Services and/or suspend performance of their obligations after a formal notice remains unanswered.
ARTICLE 5 – PROVISION OF SERVICES
5.1. AVAILABILITY AND USE OF SERVICES
The accommodation or pitch is available from 4:00 p.m. on the day of arrival and must be vacated by 10:00 a.m. on the day of departure.
The remaining balance of the stay must be paid in full:
- 30 days before the scheduled arrival date (failing which the reservation may be cancelled)
- at the latest the day before departure for pitches.
The accommodations and pitches are designed for a specified number of occupants and may not be occupied by more persons than allowed.
The accommodation or pitch must be returned in the same clean condition as upon arrival. Otherwise, a fixed fee of €40, €60, or €95 will be charged depending on the type of accommodation. Any damage to the accommodation or its equipment must be immediately repaired at the renter’s expense. The inventory at departure must match that at arrival.
5.2. SECURITY DEPOSIT
A deposit of €200 is required on the day of key collection for rentals. It will be returned upon departure after deducting any repair costs.
A cleaning deposit of €40, €60 or €95 is also required depending on the type of accommodation.
This deposit does not limit the client’s liability.
ARTICLE 6 – DELAY, INTERRUPTION OR CANCELLATION BY THE CLIENT
No discount will be granted in the event of late arrival, early departure or change in the number of persons (for all or part of the stay).
6.1. MODIFICATION
In the event of modification of the dates or number of persons, the Service Provider will endeavour to accept changes subject to availability. This is a best-efforts obligation, not a performance obligation. Additional charges may apply in case of modification.
Any request to shorten the stay is considered a partial cancellation and is subject to article 6.3.
6.2. INTERRUPTION
Early departure does not entitle the client to any refund from the Service Provider.
6.3. CANCELLATION
In the event of cancellation by the client less than 60 days before the scheduled arrival date, for any reason other than force majeure, the deposit (as defined in article 4) will be retained by the Service Provider as compensation and will not be refunded.
In all cases, administrative and processing fees (article 3) remain due to the Service Provider.
6.4. CANCELLATION IN CASE OF PANDEMIC
6.4.1. If the establishment is subject to full or partial administrative closure during the reserved stay period (including a ban on welcoming the public), and this measure applies to the client, all amounts paid will be refunded within 30 days.
The Service Provider is not liable for any additional compensation.
6.4.2. Notwithstanding article
6.3 CANCELLATION: If the client is forced to cancel the entire stay due to government measures preventing participant travel (general or local lockdown, travel ban, border closures), while the campsite is able to fulfil its reception obligations, the provider will refund all amounts paid.
The client must, in any case, provide evidence of the event justifying such cancellation.
6.4.3. If the client has taken out specific insurance covering the risks mentioned in Articles 6.4.1 or 6.4.2, any compensation received will be deducted from the refund due.
ARTICLE 7 – OBLIGATIONS OF THE CLIENT
7.1. LIABILITY INSURANCE
The client occupying a pitch or accommodation must hold liability insurance. Proof may be requested before the stay begins.
7.2. PETS
Pets are allowed under the responsibility of their owner. They are accepted for a fee available from the provider and payable on-site or online at the time of booking.
7.3. RULES AND REGULATIONS
Rules and regulations are posted at the site entrance and at the reception. The client agrees to read and comply with them. They are available upon request.
ARTICLE 8 – PROVIDER’S OBLIGATIONS – WARRANTY
The provider guarantees the client, in accordance with legal provisions and at no extra charge, against any lack of conformity or hidden defects resulting from a design or execution fault in the services provided.
To enforce their rights, the client must notify the provider in writing as soon as possible of any non-conformities after the service is provided. Complaints must be sent by post or email to the campsite. No claim will be accepted if the incident is not reported on-site during the stay.
The provider will either rectify the defective service or refund it within a reasonable time, as applicable.
The provider’s warranty is limited to the refund of services actually paid for. The provider cannot be held liable for delays or failure to perform due to force majeure as defined by French courts.
The services offered on the website https://camping-le-soleil-des-bastides.fr/ comply with French regulations.
ARTICLE 9 – RIGHT OF WITHDRAWAL
Activities relating to the organisation and sale of stays or excursions on a specific date or period are not subject to the right of withdrawal applicable to distance or off-premises sales, in accordance with Article L221-28 of the French Consumer Code.
ARTICLE 10 – PERSONAL DATA PROTECTION
The provider processes personal data on the basis of:
- Its legitimate interest in:
– acquiring new customers
– managing customer relations
– organising events
– handling and monitoring customer files
– drafting customer documents
- Or to comply with legal obligations in:
– combating money laundering, terrorism financing, and corruption
– invoicing
– accounting
Data is kept only as long as necessary and in accordance with regulations. Customer data: during the contract and 3 years after. AML data: 5 years post-contract. Accounting: 10 years. Prospect data: 3 years without activity.
Only authorised individuals within the company can access the data. Under the “Informatique et Libertés” law and GDPR, individuals have rights to access, rectify, restrict, port, delete, object, and set post-mortem instructions.
- By email: info@camping-le-soleil-des-bastides.fr
- By post: Romagny Heissat Anne-Sophie SARL, 279 route de Cordes, 81140 Cahuzac-sur-Vère
- They may file a complaint with the CNIL.
ARTICLE 11 – INTELLECTUAL PROPERTY
The content of the website https://camping-le-soleil-des-bastides.fr/ is the property of the Service Provider and its partners and is protected by French and international intellectual property laws.
Any reproduction, distribution, or use, whether in whole or in part, of this content is strictly prohibited and may constitute an infringement offense.
Furthermore, the Service Provider retains all intellectual property rights on photographs, presentations, studies, drawings, models, prototypes, etc., created (even at the Client’s request) for the purpose of providing the Services to the Client. The Client is therefore prohibited from reproducing or exploiting these studies, drawings, models, prototypes, etc., without the express, written, and prior authorization of the Service Provider, who may condition such authorization on financial compensation.
The same applies to names, logos, or more generally any graphic or textual representation belonging to or used and distributed by the Service Provider.
ARTICLE 12 – APPLICABLE LAW – LANGUAGE
These General Terms and Conditions of Sale and the resulting transactions are governed by and subject to French law.
These General Terms and Conditions of Sale are drafted in French. In case of translation into one or more foreign languages, only the French text shall prevail in the event of a dispute.
ARTICLE 13 – DISPUTES
Any disputes arising from purchase and sale transactions concluded under these general terms and conditions of sale, concerning their validity, interpretation, execution, termination, consequences, and aftermath, which cannot be resolved between the Service Provider and the Client, shall be submitted to the competent courts under ordinary law.
The Client is informed that they may, in any case of dispute, resort to a conventional mediation procedure or any other alternative dispute resolution method.
In particular, they may use free of charge the following Consumer Mediator:
CM2C, Consumer Mediation Center of Justice Conciliators
14 rue Saint Jean
75017 PARIS
Phone: 06 09 20 48 86
Email: cm2c@cm2c.net
ARTICLE 14 – PRE-CONTRACTUAL INFORMATION – CLIENT ACCEPTANCE
The Client acknowledges having received, prior to placing their Order, in a clear and understandable manner, these General Terms and Conditions of Sale and all information referred to in articles L 111-1 to L111-7 of the Consumer Code, as well as the information required under the decree of October 22, 2008, relating to prior consumer information on the characteristics of rental accommodations in outdoor hospitality, in particular:
- the essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
- the price of the Services and any additional costs;
- information regarding the identity of the Service Provider, their postal, telephone, and electronic contact details, and their activities, if not apparent from the context;
- information on legal and contractual guarantees and their implementation procedures; the features of digital content and, if applicable, its interoperability;
- the possibility of resorting to conventional mediation in case of dispute;
- information concerning termination procedures and other important contractual conditions.
The fact that a natural (or legal) person places an order on the website https://camping-le-soleil-des-bastides.fr/ implies full and unconditional acceptance of these General Terms and Conditions of Sale, which is expressly acknowledged by the Client, who waives, in particular, the right to rely on any contradictory document that would be unenforceable against the Service Provider.
